YRMC Launches Employee Recognition Programs: DAISY and Bumble-BEE Awards

Nearly every day at Dignity Health Yavapai Regional Medical Center (YRMC), I hear from a patient or family member about a nurse or other employee who made a positive difference to them during their time at YRMC West in Prescott or YRMC East in Prescott Valley.

These heartfelt messages helped inspire two new employee recognition programs at YRMC. The programs give patients, families, visitors and others the opportunity to recognize the extraordinary work of individual YRMC team members. They include:

The DAISY Award – This international recognition program rewards and celebrates the clinical skill and compassionate care nurses provide. It was created in 1999 by the DAISY Foundation and has been adopted by health care organizations worldwide, including YRMC.

The Bumble-BEE Award – All YRMC employees (non-nursing team members) are eligible for this award. It recognizes YRMC employees whose efforts, support and kindness make a difference to patients, families and others.

These recognition programs have two features that distinguish them from most employee recognition programs. First, they give voice to the people YRMC serves – patients, families and community members. And second, the programs highlight the extraordinary – and sometimes unseen work – YRMC employees do every day.

Four times a year, three nurses and three staff members from both YRMC campuses will receive the DAISY Award or Bumble-BEE Award.

An objective and anonymous system was developed to select the award recipients. Nominees whose actions most align with YRMC’s organizational values will be selected for DAISY and Bumble-BEE Awards. Those values include:

• Respect – Behaves in a way that honors self and others.
• Integrity – Is consistent and honest in word and deed.
• Quality – Provides service excellence in meeting others’ expectations.
• Commitment – Demonstrates dedication to one’s work, personal development, the organization, and YRMC’s mission and vision.
• Accountability – Follows through and is answerable for one’s performance.

To learn more about the DAISY and Bumble-BEE Awards visit, YRMC.org/daisy-bee. QCBN

By Tracey McCollum

Tracey McCollum, MSN, RN, NEA-BC, CENP, is the chief executive nursing officer at Dignity Health Yavapai Regional Medical Center.